Tools And Techniques Of Quality Management – Applying quality management techniques to manage team performance has become very popular among managers as approaches to accomplishing tasks and objectives are better organized using quality management frameworks.
Quality management is the process of overseeing all activities and operations required to maintain or achieve a level of excellence within your organization. It consists of four main processes: quality management; quality assurance; Quality control and continuous improvement.
Tools And Techniques Of Quality Management
These processes define their relationship with three principles: focus on the customer; Understand the process and consider employee commitment.
Seven Basic Tools Of Quality For Process Improvement
Quality management techniques are designed to measure customer satisfaction. They aim to try and answer these questions.
Answering these questions will help you determine how to retain an existing customer base and attract a new one.
Total quality management techniques are used to assess the quality and effectiveness of processes in your organization. They try to assess inefficiencies in the process or where small tweaks can make tangible improvements to better results. Quality management techniques try to measure whether processes can be faster or shorter, but produce the same or better results. Importantly, it measures the cost of processes. Can cost be reduced in places without affecting performance?
A final principle that quality management techniques need to consider is employee commitment to quality and excellence. As Anne Mulcahy says, ‘Employees are a company’s greatest asset’ and it’s important to determine how committed your employees are to their success. Without commitment, there can be no progress. Therefore, quality management techniques should find ways to motivate employees.
Quality Assurance Vs Quality Control
Benchmarking is the process of obtaining performance measures from a team and comparing these results to industry leaders. Problems and inefficiencies can be identified and acted upon. Able to formulate targets for performance improvement; Can be planned and implemented. With goal achievement comes increased performance and knowledge.
The process of continuous improvement or continuous improvement is the use of ‘increase’ and ‘achievement’ metrics to improve services, Emphasis is placed on the improvement of products and processes. Incremental is the process of growth over time, and breakthrough is growth at the same time.
The most common tool in the continuous improvement process is the PDCA cycle – Plan-Do-Check-Act. You can read more about it here.
Statistical process control is to control a process; A quality control method that uses statistical methods to monitor and manage. Quality data is in the form of real-time product or process measurements. Control parameters are set. If the data falls outside the control limits. It describes the process standards and the cause and variance to find the source of this variance.
Types Of Testing Methods Used During Audit Procedures
Variation risk management involves identifying unwanted variations in a process; A tool for evaluation and, if necessary, voiding. It is a process aimed at minimizing negative variances as efficiently as possible given limited resources.
Discovering business operations and processes in the business re-engineering process; determining deficiencies and inefficiencies; This involves redesigning processes to eliminate redundancies and ultimately implementing the redesigned processes. Reengineering emphasizes a holistic approach. See the dramatic change that can be achieved by focusing on business goals and the processes that relate to them.
Six sigma from manufacturing to engineering; It is a data-driven approach to eliminating defects in any process from product to service. The Six Sigma approach uses two key principles: DMAIC and DMADV.
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Quality Engineering Notes Pdf Units 2
Performance Objectives – What are the 5 business objectives? The obvious performance objectives of a business are efficiency and productivity. quality to achieve overall success; speed Reliability Flexibility and cost also need to be considered.
Total Quality Management Methods to Drive Team Performance Quality management methods can help you measure and improve the effectiveness of processes in your organization. Portions of this presentation can be found in A Guide to the Project Management Body of Knowledge 3rd Edition; Project Management Institute Inc. © 2004
“All activities of the operating organization that determine the quality policies, objectives and responsibilities to meet the requirements undertaken in the project”
Quality means fit-for-purpose compliance – meaning projects or products with features you don’t need, just what you need, may be too expensive to meet business needs Prevention is much cheaper than inspection; Build quality early to minimize costs / improve quality
Total Quality Management: Tools And Techniques
Three Processes Quality Planning Establish standards and processes Perform quality assurance Perform quality control to improve the quality of future parts/processes using lessons learned and reject non-conformances Measure output Perform quality assurance Perform quality control Perform quality plan
Inputs Outputs Tools & Techniques Quality Management Plan Enterprise Environmental Factors Cost-Benefit Analysis Benchmarking Design of experiments Cost of Quality (COQ) Additional Quality Planning Tools Quality Metrics Organizational Process Assets Quality Checklists Project Scope Statement Process Improvement Plan Project Management Plan Quality Baseline Project Management Plan Updates Quality Assurance Execute Quality Control Execute quality plan.
Cost of Quality Management – Evaluating nonconformance and conformance costs to balance. Includes; Prevention Costs Verification Costs Failure Costs Deming’s Quality Costs Conformance Costs Non-Quality Training Rework Studies Fragment Surveys Inventory Costs Insurance Costs 85% Quality Costs Are the Direct Responsibility of Management – Deming
Gold Plating – Giving additional gifts to the customer that do not add value to the project Marginal analysis – The point at which the increased revenue from the improvement equals the cost of implementing it Kaizen – To reduce costs and improve consistency ISO 9000 – International standards Ensure companies have quality procedures and follow them.
Pdf] Proposing An Integrated Framework Of Seven Basic And New Quality Management Tools And Techniques: A Roadmap
Tools & Techniques Quality Management Plan Quality Planning Tools & Techniques Quality Audit Process Analysis Quality Control Tools & Techniques Quality Metrics Results Process Improvement Plan Requested Changes Work Performance Data Inputs Recommendations Corrective Actions Approved Change Requests Organizational Process Ownership Updates Quality Control Measures Implementation Change Requests Project Management Plan Updates Quality Assurance Defect Prevention Actions In Progress Corrective Actions Implemented & Implemented Quality control Implement quality plan
Mutually exclusive – statistical independence in that neither event occurs in a trial – the probability of one event does not affect the probability of another event – the probability of something (usually expressed as a percentage) Remember the normal distribution: +/ – 1 s = 68.26% +/- 2 s = 95.46% +/- 3 s = 99.73% +/- 6 s = 99.99%
Quality Control Measurements Inputs Tools and Techniques Quality Management Plan Cause and Effect Diagram Control Charts Flowcharting Histogram Pareto Chart Run chart Scatter diagram Statistical Sample Inspection Defect Repair Review Validated Defect Repair Outputs Quality Baseline Updates Quality Metrics Recommended Corrective Actions Team Quality Checks Specifications Requested Changes Business Performance Information Recommended Defect Repair Validated Change Requests Organizational Process Assets Updates Evidence Deliverables Delivery Project Management Plan Updates Perform Quality Assurance Quality Control Quality Plan
Pareto Chart Graph of problem type vs. frequency 80/20 Rule – 80% of your problems will come from 20% of your work. Cumulative Percentage Frequency Problem Type
Chapter 8: Project Quality Management
The quality goal, for example 3s, includes normal and expected variation in process specification parameters; Usually data points outside of UCL and LCL control UCL/LCL non-random data points such as the “Rule of Seven” Rule of Seven Seven points averaged on one side; If it is seven points up or seven points down. When the process is no longer random and out of control, when adjusting the controller originally adopted from the change defined by the Ford Quality Manual. Process to bring the process back within process control limits
14 Answers to questions 1 – C 2 – A 3 – B 4 – D 5 – B 6 – D 7 – A 8 – C
We record and share user data with processors to make this website work. ဤဝဘ်ဆိုက်ကိုအသုံးပြုရန်၊ cookie မူဝါဒအပါအဝင် ကျွန်ုပ်တို့၏ကိုယ်ရေးကိုယ်တာမူဝါဒကို သင်သဘောတူရပါမည်။ အလုံးစုံအရည်အသွေးစီမံခန့်ခွဲမှု (TQM) သည် ထုတ်လုပ်မှုတွင် အမှားအယွင်းများကို ရှာဖွေခြင်းနှင့် လျှော့ချခြင်း သို့မဟုတ် ဖယ်ရှားခြင်းဆိုင်ရာ စဉ်ဆက်မပြတ်လုပ်ဆောင်ခြင်း၊ ထောက်ပံ့မှုကွင်းဆက်စီမံခန့်ခွဲမှုကို ချောမွေ့စေခြင်း၊ ဖောက်သည်အတွေ့အကြုံကို ပိုမိုကောင်းမွန်စေခြင်းနှင့် သေချာစေခြင်း ဝန်ထမ်းများသည် သင်တန်းကို အရှိန်မြှင့်ပေးသည်။ စုစုပေါင်းအရည်အသွေးစီမံခန့်ခွဲမှုသည် နောက်ဆုံးထုတ်ကုန် သို့မဟုတ် ဝန်ဆောင်မှု၏ အလုံးစုံအရည်အသွေးအတွက် ထုတ်လုပ်မှုလုပ်ငန်းစဉ်တွင်ပါ၀င်သည့် အဖွဲ့အစည်းအားလုံးကို တာဝန်ယူရန် ရည်ရွယ်သည်။
စုစုပေါင်း အရည်အသွေးစီမံခန့်ခွဲမှုသည် အဖွဲ့အစည်းတစ်ခုလုံး၏ စီမံခန့်ခွဲမှုအတွက် စနစ်တကျ ချဉ်းကပ်မှုတစ်ခုဖြစ်သည်။ လုပ်ငန်းစဉ်၏ အာရုံစိုက်မှုသည် ဌာနတွင်းအလေ့အကျင့်များ စဉ်ဆက်မပြတ် တိုးတက်စေခြင်းဖြင့် ကုန်စည်နှင့် ဝန်ဆောင်မှုများအပါအဝင် အဖွဲ့အစည်းတစ်ခု၏ ထုတ်ကုန်များ၏ အရည်အသွေးကို မြှင့်တင်ရန်ဖြစ်သည်။ TQM ချဉ်းကပ်မှု၏ တစ်စိတ်တစ်ပိုင်းအဖြစ် သတ်မှတ်ထားသော စံချိန်စံညွှန်းများသည် ဌာနတွင်းဦးစားပေးမှုများနှင့် လက်ရှိတွင်ရှိသော မည်သည့်လုပ်ငန်းဆိုင်ရာ စံနှုန်းများကိုမဆို ရောင်ပြန်ဟပ်နိုင်သည်။
Project Quality Management
စက်မှုလုပ်ငန်းစံနှုန်းများကို အဆင့်များစွာတွင် သတ်မှတ်နိုင်ပြီး လုပ်ငန်းတစ်ခု၏လည်ပတ်မှုကို ထိန်းချုပ်သည့် အမျိုးမျိုးသော ဥပဒေများနှင့် စည်းမျဉ်းများကို လိုက်နာခြင်းလည်း ပါဝင်နိုင်သည်။ စံချိန်စံညွှန်းသည် တရားဝင်စည်းမျဉ်းများဖြင့် ကျောထောက်နောက်ခံမရှိသော်လည်း စက်မှုလုပ်ငန်းစံနှုန်းများသည် နားလည်သဘောပေါက်သည့်စံနှုန်းတစ်ခုအဖြစ် ကုန်ပစ္စည်းများထုတ်လုပ်ခြင်းကိုလည်း ထည့်သွင်းနိုင်သည်။
TQM သမိုင်းသည် Walter A. Shewhart ၏အစောပိုင်း 1900 ခုနှစ်များဆီသို့ မကြာခဏ ရောက်ရှိလာပါသည်။
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